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March 31, 2009

Comments

Phyllis Malallah

You mentioned in your NOTE: "some images will appear to have solid black backgrounds..." mine continued to be a black background even after it was imported into SBC+.
This is frustrating as it is happening on all of these embellishments that I'm trying to import. I think it might have something to do with they are "bitmap" files and not "png" files... let me know please.

Jenny Dammann

Hi there.
It does appear as if there is an issue with this particular file - we will look into it and correct it.

Which other files are you having issues with? I just clicked through a number of the freebies, and there seems to be no issues with any others. Can you specify which others you've had issues with?

Jenny Dammann

One other comment - are you using AOL to download these? Here's what we say on our FAQ page regarding this issue:

We've heard from several of you that you are having issues with the .png files coming up as .bmp files when you attempt to download them. If you are using AOL, you will need to switch over to using Internet Explorer to download the freebies. For some reason, AOL does not allow you to download transparent .png files.

Additionally, you might try right clicking on the larger image (in the pop up window), choose "View image", then right click the image that pops up.

Let me know if one of these methods doesn't fix your issues.

Jenny Dammann

We have updated the freebie image file - hopefully that will help in this case. Other problems you may be experiencing could be (and likely are) due to the internet explorer version you are using. please see this posting for more details: http://projectcenter.creativememories.com/digital/2009/04/notice-if-you-are-having-troubles-downloading-freebies.html

Thanks!

Linda Wride

Janet,
I love these stars. I used them
as a background for my skydive pictures.
Thank you so much.

Janet

Hi Linda,

Wow, skydiving!!! How fun!! I am so glad you like the star cluster, it sounds like you found a great use for it!! Thank you so much for your sweet words.

Have a great evening.

Warmest,
Janet

Lori Smith

Another one I have enjoyed using! Thanks Janet!!!

KH

looking forward to trying this one, thanks!

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